Order Cancellation Policy
Formdecory (hereinafter referred to as “we”) operates exclusively as an online store. This order cancellation policy explains the applicable conditions, handling procedures, and refund arrangements related to order cancellation requests, helping you clearly understand how cancellations are managed.
1. Order Cancellation Conditions
Orders may be canceled within 48 hours after placement if the order has not yet been shipped. If more than 48 hours have passed since the order was placed, or if the order has already entered the shipping stage, cancellation will no longer be available. In such cases, you may wait for the order to be delivered and then contact us to request a return and refund. For additional details, please refer to the returns and exchanges policy.
2. How to Request an Order Cancellation
To request an order cancellation, please contact our customer support team via email or phone and provide the following information:
- Order number
- Payment confirmation or transaction record
- Relevant order details
Once your request is received, our support team will review it promptly. If the cancellation request meets the applicable conditions, we will notify you of the result through your contact details and arrange the refund accordingly.
3. Refund Processing
Approved refunds will be returned to the original bank card used at checkout, including Visa and MasterCard. Depending on the processing efficiency of the card issuing institution, refunds are generally credited within 1 to 5 working days. If the refund is not received within this timeframe, please contact us for assistance.
4. Additional Notes
All order cancellation requests are processed based on the confirmation time recorded by our customer support team. We recommend contacting us as soon as possible once you decide to cancel an order to ensure timely handling.
Contact Us
Contact address: 505 West Baseline Road, Apartment 1143, Tempe, AZ 85283-1190, United States
Customer service phone: +1 (203) 644-6876
Customer service email: client@formdecory.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (MST, Arizona)