Refund Policy
Formdecory (hereinafter referred to as “we”) provides this refund policy to explain how refund requests are handled for orders placed through our online store. This policy is designed to ensure clarity, transparency, and consistency throughout the refund process.
1. Applicability of Refunds
This refund policy applies to orders that have been successfully paid. Whether a refund can be granted depends on the specific order status and the outcome of our review process.
2. Situations Where Refunds May Be Granted
Refunds may be approved in cases such as verified order cancellations, completed returns after delivery, or other situations where a refund is appropriate based on actual order handling.
3. How to Request a Refund
To submit a refund request, please contact us via email or customer service phone and provide your order number along with payment confirmation details. Providing complete and accurate information helps us review your request efficiently.
4. Review and Confirmation
Once your refund request is received, we will review the relevant information promptly. If the request meets the applicable conditions, we will confirm approval and proceed with the refund arrangement.
5. Refund Method
Approved refunds are returned to the original bank card used at the time of payment, including Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.
6. Refund Processing Time
After approval, refunds are generally processed within 1 to 5 working days. The actual time for funds to appear in your account depends on the processing speed of the card issuing institution.
7. Delayed Refund Support
If you do not receive your refund within the expected timeframe, please contact us. We will assist in checking the refund status and provide further guidance as needed.
8. Important Notes
Refunds may be adjusted or declined if returned items do not match the described condition or if required information is incomplete during the review process.
9. Contact Information
Contact address: 505 West Baseline Road, Apartment 1143, Tempe, AZ 85283-1190, United States
Customer service phone: +1 (203) 644-6876
Customer service email: client@formdecory.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (MST, Arizona)