Purchase and Payment Process
Formdecory (hereinafter referred to as “we”) provides a clear and structured online purchasing and payment process to help you understand how orders are placed, payments are completed, and confirmations are issued through our website.
1. Product browsing and selection
You may browse our online store freely and review product descriptions, specifications, and displayed prices. Items of interest can be added to your shopping cart for further review before checkout.
2. Shopping cart review
Before proceeding to payment, you can review the contents of your shopping cart, including selected products and quantities. This step allows you to confirm order details and make adjustments if needed.
3. Order information submission
During checkout, you will be asked to provide necessary information such as delivery details and contact information. Providing accurate and complete information helps ensure smooth order processing and communication.
4. Payment authorization
Payments are completed securely at checkout using supported bank card payment methods. Once payment authorization is successful, the order is formally created in our system.
5. Order confirmation
After payment is completed, an order confirmation is issued containing the order reference and payment summary. This confirmation serves as a record of your purchase.
6. Order review and handling
Confirmed orders enter an internal review stage to verify order information before further handling. Orders are prepared according to standard processing timelines.
7. Payment information protection
We apply appropriate safeguards to protect payment-related information and ensure that transaction data is used only for order completion and necessary support services.
8. Post-payment assistance
If you have questions or require assistance after completing payment, you may contact us using the information below. Requests are handled based on the current status of your order.
9. Contact information
Contact address: 505 West Baseline Road, Apartment 1143, Tempe, AZ 85283-1190, United States
Customer service phone: +1 (203) 644-6876
Customer service email: client@formdecory.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (MST, Arizona)