Return and exchange policy

 

Formdecory (hereinafter referred to as “we”, “us”, or “our”) operates exclusively as an online store. This Return and Exchange Policy is designed to clearly explain the applicable conditions, procedures, and handling standards after you receive your order, ensuring a transparent and smooth after-sales experience.

1. Return and Exchange Period

You may submit a return or exchange request within 30 days from the date your order is successfully delivered. Requests submitted beyond this timeframe will not be accepted.

2. Eligible Conditions for Returns and Exchanges

Return or exchange requests may be accepted under the following circumstances:

• The product has visible appearance defects or damage.
• The product has quality-related defects or functional issues affecting normal use.
• The product has an unusual odor, significant color difference, or other abnormal conditions.
• The item received does not match the order details (wrong item or missing item).
• A return or exchange is requested without a specific reason, provided the product remains unused, in good condition, and suitable for resale.

3. Return Procedure

1. Contact us by email or phone to submit a return request. Please provide your order number, payment confirmation (if applicable), reason for return, and relevant photos or videos as supporting evidence.
2. Our customer service team will review your request as soon as possible. If approved, you will receive confirmation along with the designated return address and return instructions.
3. Please send the product back to the specified return address using proper packaging and retain the shipping receipt or tracking information until processing is completed.
4. After the returned item is received and inspected, if it meets the stated conditions and eligibility requirements, a refund will be processed accordingly. For more details, please refer to our Refund Policy.

4. Exchange Procedure

1. Contact us by email or phone to request an exchange, providing your order number, payment confirmation (if applicable), exchange reason, and supporting photos or videos as evidence.
2. If approved, we will provide you with the designated return address and exchange instructions.
3. Please return the item to the specified address using proper packaging and wait for confirmation of receipt and inspection.
4. After inspection confirms eligibility, the replacement product will be shipped within 1–3 business days. Delivery timelines can be found in our Shipping Policy.

5. Refund Processing

Refunds are issued to the original payment method used at checkout, including Visa and MasterCard. Depending on your card issuer or financial institution, refunds are generally credited within 1–5 business days. If the refund is not received within this period, please contact us for assistance.

6. Shipping Cost Responsibility

• If the return or exchange is due to appearance defects, quality issues, unusual odors, significant color differences, or receiving an incorrect item, return shipping costs will be covered by us.
• If the return or exchange is requested without a specific reason (change of mind), return shipping costs will be the responsibility of the customer.

7. Responsibility Statement

Returned items must correspond to the condition described in your request. We reserve the right to adjust the handling outcome based on the inspection results if the returned product does not match the information provided, is incomplete, or is damaged due to improper packaging or handling.

8. Return Label

A return label may be included inside the package for certain orders. If a return label is provided, please attach it clearly and securely to the return parcel to support accurate identification and efficient processing.

9. Contact Information

Contact Address: 505 West Baseline Road, Apartment 1143, Tempe, AZ 85283-1190, United States
Customer Service Phone: +1 (203) 644-6876
Customer Service Email: client@formdecory.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (MST, Arizona)